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FAQ
 

FAQ

1. How can I make an order?

You can place an order with our shopping cart , and we will receive it in our email (libreria@libreriaboliviana.com) and you can pay with any of these methods of payment:
. PayPal (www.paypal.com). Pay using your credit card (Visa, Mastercard o American Express) or by bank account transfer. It is fast, safe and they charge very reasonable prices for the transfer of money. You can pay with Paypal using our Shopping cart.
. Money order of a bank of the United States.
. Western Union and Moneygram.
. Payment to our bank account. Only for payments from Bolivia. Ask a quotation.
For quotations of any other country please include the country shipment and any other details .

 

2. What are your methods of payment?
We work with: PayPal, money order, Moneygram and Western Union and Argenper.
If you want to pay with your credit card or bank account you can do it by Paypal, if not follow instructions we will send you.

3. Is there a discount for the purchase of 3 or more books, CDs or videos?
Yes, we offer now these discounts:

For the purchase of 6 or more items that cost $US 40 as much discount of the 6%
For the purchase of 12 or more items discount of the 12%

 


PAYMENT

4. Can I pay with PayPal ? And how can I do it?
Pay using your credit card (Visa, Mastercard o American Express as long as it is not a Corporate Edition card) or by bank account transfer from these countries:
(*)Argentina, Australia, Anguilla, Austria, Belgium, Brazil, Canada, Chile, China , Costa Rica, Denmark, Dominican Republic, Finland, France, Germany, Greece , Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore , South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

PayPal is fast, safe and they charge very reasonable prices for the transfer of money. Their fee is 4% of the money to be sent.

How can I pay with PayPal ?
Just click on PayPal or go to www.paypal.com , follow the instructions to start a free and fast account with them. Then, send the money to our email: libreria@libreriaboliviana.com

5. How can I pay with a money order?
Buy a money order of a bank of the United States, the fee of the change here is 2% when the money sent is more than $US 50 and $US 2 when the money sent is less than $US 50.
Buy a money order of a bank of the United States in a change, that should be sent to the indicated person.
If you are interested in this method of payment we are going to tell you more details.


6. How can I pay with the courier Argenper?
Argenper is a courier with offices in Argentina, Peru, Bolivia, Brasil, Ecuador, Chile, Uruguay and Italia.
Cost of the service:
The shipment of $US 1 to $US 70 costs around $US 3.
The shipment of $US 71 to $US 1000 costs around the 4%.

If you want more details we can give you the phone numbers of their offices.

7. How can I pay with Moneygram or Western Union?
We will send you a quotation, then enter to the web pages of these services to know where can you find their offices.

SHIPMENTS
8. How do you make the shipments?
We make the shipments by: a) aerial certified mail; b) "aerial registered mail for large orders" of books, CDs, videos and others; c) DHL o Fedex.

The aerial certified mail is the service that we use more to ship orders, it has a reasonable price and it is fast.

The "aerial registered mail for large orders" is used to send large orders of books, CDs and videos, or when the books are heavy. It is more economic than the aerial certified mail, specially to send books for its weight in kilograms.

9. How is the aerial certified mail and how long does it take to arrive?
The aerial certified mail is used to send some books, CDs, videos or videos. This is a reliable service where we have a certificate of the shipment, classified by a number that is use to follow the track of the package where it is. We send to our clients the number of this shipping and if necessary aditional information of it: number of the flight, airline company, etc.

Working days that the aerial certified mail take to arrive:

 
Shipments to:
Working days
Bolivia
1
South America
3 - 4
Central America
4 - 5
North America
4 - 5
Europe
6
Asia, Africa and Oceania
7
 

10. As a reference, how much cost to ship books by aerial certified mail?
Reference of the cost of the correo aereo certificado of books:

Books
Bolivia
South and Central
America
North America
Europe
Asia, Africa,
Oceania
1
----
4
5
6,5
8,5
2
----
7
9,12
12
16
4
----
12
16
21
29
8
----
20
26
36
53
12
----
42
56
65
112

* Book weight used in this chart: 200 grams.
Then with this parameter the shipping of a book to the United States costs $US5, and the shipping of 4 books to the US costs $US16. The shipment of four books to Europe costs $US21.
* Please, before sending us money wait for our quotation.

11. Is it cheaper to send by aerial certified mail many CDs or videos than to send just one?
Yes, the cost of the shipment of many CDs or videos is less than sending just one cd or video. For instance, to send one CD to Europe costs $US 4 and to send two costs $US 6,5 but to send 10 CDs to Europe costs just $US 21.

CDs
Bolivia
South and Central
America
North America
Europe
Asia, Africa,
Oceania
1 - 2
----
4
5
7
8
3 - 4
----
8
10
12
16
5 - 8
----
12
16
21
30
11 - 16
2000
20
27
36
54



12. What service do you use to send large orders of books?
To send large order of books -- in a quantity from 4 to 50, or to send heavy books -- we have the option of a special service called "aerial registered mail for large orders."
This service has a lower cost than the aerial certified mail, and the order arrives in 20 or 30 days, this because the mail service waits to accumulate a certain number of packages to make the aerial shipment.

The shipment of aerial registered mail for large orders has special prices to ship books:

Number of books
South & Central America
North America
Europe
Asia, Africa, Oceania
4 - 20 (5 kg. in total)
33
49
66
91


* Book weight used in this chart: 220 grams

The "aerial registered mail for large orders" is used to send large orders of books, CDs and videos, or when the books are heavy. It is more economic than the aerial certified mail, specially to send books for its weight in kilograms.

13. When can I cancel my order?
You may write us an email to cancel your order before it is sent. We will be liable for the refund if the client notifies us promptly (before the order is sent).

14. Do orders to Bolivia have free shipping ?
Yes, they do because we love our country and our people, the aerial certified shipment price is included for items to be sent to any town or city in Bolivia.
Before paying for any item ask for a quotation please.

 

 

 

 

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